FAQ - Frequently Asked Questions

How are your prices determined?

Osiris Jewelry products are made from 925 sterling silver. Our prices are updated periodically according to the fluctuating global market value of silver. These updates are to maintain our high standards for raw materials, workmanship, and quality.

When will my package arrive?
Your orders will be prepared within 1–3 business days. Delivery time is usually 1–2 business days.

• From which countries can I order?
We ship to over 20 countries worldwide.

• Is your jewelry real silver?
Yes, all our products are made of 925 sterling silver.

• Will the products tarnish?
Silver can tarnish when it comes into contact with sweat. This varies from person to person depending on the sulfur content in their sweat.
If your item has tarnished and you want a professional polish, you can contact us at hello@osirisjewelry.com .
The most practical solution at home: Gently cleaning with toothpaste. However, this method can corrode the silver and cause it to tarnish faster.

• How should I store the products?
It is recommended to store it in an airtight container, away from moisture.

• Is exchange or return possible?
Yes, returns or exchanges are possible within 14 days of product delivery. Please see our Return Policy for details. You can take a look.

• Can I have a custom-designed/personalized product made?
Yes, we make custom-designed or personalized jewelry with names. Please send us your request for such products. You can send us your order at customorder@osirisjewelry.com or leave us a message by filling out the form on our Contact page. We will get back to you as soon as possible.