FAQ - Frequently Asked Questions

• When will my shipment arrive?
Your orders will be prepared within 1–3 business days. Delivery time is usually 1–2 business days.

• Which countries can I order from?
We ship to over 20 countries worldwide.

• Is your jewelry real silver?
Yes, all our products are made of 925 sterling silver.

• Will the products darken?
Silver can tarnish when it comes into contact with sweat. This can vary from person to person, depending on the sulfur content of the sweat.
If your product has tarnished and you would like a professional shine, you can contact us at hello@osirisjewelry.com .
The most practical at-home solution: Gently cleaning with toothpaste. However, this method can corrode the silver and cause it to tarnish more quickly.

• How should I store the products?
It is recommended that you store it in an airtight box, away from moisture.

• Is exchange or return possible?
Yes, you can return or exchange your product within 14 days of delivery. For details, please see our Return Policy. You can browse.

• Can I have a custom designed/named product made?
Yes, we make custom-designed or personalized jewelry. For these types of products, please send us your request. You can send it to us at customorder@osirisjewelry.com or leave us a message by filling out the form on our Contact page. We will get back to you as soon as possible.