Privacy policy

Last Updated: March 18, 2026

This Privacy Policy explains how Osiris Jewelry (“Site”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit our website, use our services, make a purchase from osirisjewelry.com (the “Site”), or otherwise communicate with us in relation to the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose information is collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required under applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below, and we have done so in the last 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, improve or enhance the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use the Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit directly to us through the Services may include:

• Contact information such as your name, address, phone number, and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, such as your username, password, security questions, and other information used for account security.

• Customer support information, such as information you choose to provide when you contact us through the Services.

Certain features of the Services may require you to provide specific information about yourself. You may choose not to provide this information; however, doing so may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, including device information, browser information, information about your network connection, your IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, which collect your payment information (e.g., bank account, credit or debit card details, billing address) in order to process your payment, fulfill your orders, and provide you with the products or services you request, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send, or otherwise interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the section “Third-Party Websites and Links” below.

How We Use Your Personal Information

Provision of Products and Services. We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining and otherwise managing your account, arranging shipment, facilitating returns and exchanges, and providing other features and functions related to your account, for the purpose of performing our contract with you.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or mail, and showing you advertisements about our products or services. This may include using your personal information to better tailor our Services and to advertise on our Site and other websites. If you are located in the European Economic Area (EEA), the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Article 6(1)(f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate, or address potential fraud, unlawful, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and our other customers, in accordance with Article 6(1)(f) GDPR.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and to improve our Services. This is necessary to remain accountable to you, provide effective services, and maintain our business relationship with you. The legal basis for this processing, where applicable, is our legitimate interests pursuant to Article 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For detailed information about the Cookies we use in relation to running our store on Shopify, please see: https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand how users interact with the Services (in line with our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and across other websites.

Most browsers are set to accept Cookies by default, but you can choose to remove or reject Cookies using your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience, and certain features and overall functionality of the Services may not work properly or may no longer be available. Blocking Cookies may also not completely prevent us from sharing information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preference to us via GPC, we will treat this signal, where applicable, as a valid request to opt out of sharing/targeted advertising for the browser or device from which the signal is sent, and, if we are able to associate the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, you can visit: https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for the purposes of performing a contract, for legitimate business purposes, and for other reasons described in this Privacy Policy. These circumstances may include:

• With vendors or other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners with whom we collaborate to provide and advertise our Services. Our business and marketing partners will use your information in accordance with their own privacy notices.

• With third parties when you instruct us to share certain information with them (for example, by sending products to them, or by using social media widgets or login integrations), when you request that we do so, or otherwise with your consent.

• With our affiliates or within our corporate group, as part of our legitimate interest in running a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the last 12 months, for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Share Personal Information”, we have disclosed the following categories of personal information and sensitive personal information about users:

Category – Categories of Recipients

• Identifiers such as basic contact details and certain order and account information

• Categories of personal information listed in the California Customer Records statute, such as basic contact details and certain order and account information

• Commercial information such as order information, shopping information, and customer support information

• Internet or other similar network activity such as Internet or Usage Data

• Geolocation data such as locations determined from IP address or other technical measures

Recipients:

• Vendors and third parties that perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

• Business and marketing partners

• Our affiliates

We do not use or share your sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we “sell” and “share” personal information (as those terms are defined under applicable law) for advertising and marketing purposes in the following ways:

In the last 12 months, we have “sold” and “shared” personal information for advertising and marketing purposes in the following ways (as defined under applicable law):

Category of Personal Information – Categories of Recipients

• Identifiers such as name, email address, and phone number – Business and marketing partners

• Commercial information such as records of products or services purchased – Business and marketing partners

• Usage data – Business and marketing partners

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow a link to any website that is not affiliated with or controlled by us, you should review that website’s privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, and may be used or further disclosed by such third parties without limitation as to our or their use. Our inclusion of such links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, except as described in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that such information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you submit to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request to the extent permitted by law.

• Right of Access/Information: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

• Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.

• Right to Rectification: You may have the right to request correction of inaccurate personal information that we hold about you.

• Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this information to a third party under certain conditions and subject to certain exceptions.

• Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes that constitute “targeted advertising” under applicable privacy laws. If you visit our Site with Global Privacy Control (GPC) opt-out signal enabled, we will treat this, depending on your location, as an automatic request to opt out of the “sale” or “sharing” of your information for the browser and device used to visit the Site.

• Right to Restrict Processing: You may have the right to request that we stop or restrict our processing of your personal information.

• Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

• Right to Object: You may have the right to object to our refusal of your request by appealing our decision. You may do this by replying directly to our response.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving such emails at any time by using the unsubscribe link in those emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or your orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. Before responding substantively to a request, we may need to verify your identity by collecting information such as your email address or account details. In accordance with applicable law, you may authorize an agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have given the agent authority to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may have the right, depending on where you live, to appeal our decision by contacting us again using the details below or to lodge a complaint with your local data protection authority. A list of supervisory data protection authorities responsible for the European Economic Area can be found online.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by staff and third-party service providers and partners operating in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant authorities in the United Kingdom, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us at:

Email: privacy@osirisjewelry.com

For the purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal information.